Shipping & Service
We always ship our goods from our warehouse in Aachen/Germany.
A local pickup is only possible by agreement.
A delivery to packing stations is not possible.
The standard shipping within Germany is always free of charge.
In the EU countries the standard shipping is also free of charge for orders above 900.- EUR.
For orders below 900.- EUR we charge EUR 20.- for standard shipping to EU countries.
Small parts, express shipping and shipping to third party countries as well as island delivery will be quoted individually.
(With the receipt of our personal quote our bank details are supplied)
If you have got any problem with a product from us please always contact us first by e-mail or by phone.
If you already have got photos in high resolution this speeds up the process.
Repairs can be made through our service center bonobo-repair.